9/18/2023 0 Comments 40 edwin land boulevard![]() ![]() The weekend of the Head of the Charles, a local Rowing Crew event, I booked a very special room at the Royal Sonesta in Boston. However, it is the staff that really sets this hotel apart from others. (They also sent someone to fix the issue in my first room as soon as I left it.) The river views are lovely. The staff really did go out of their way to follow up with me and make sure that after that incident in my first room, the rest of my stay was as wonderful as possible. The customer service was above and beyond - and would be at any time - but especially during a pandemic when everyone is tired and spread thin. They made sure that I had what I needed, that I liked my new room, gave me the late check out that I requested, etc. ![]() However, the hotel staff repeatedly checked on me and followed up during the rest of my stay. Of course, I had to pack up then move, unpack and settle into my new room so I lost some valuable time towards my work deadline. The staff immediately got me into a new room that was the same quality and had the same stunning view of the river. I couldn't believe it when my hotel room had the same issue! I called the front desk. Also, one of the reasons I had booked my stay in the hotel was because I had a leaky roof being repaired at home. These thing happen, but it was really annoying because I had unpacked and was trying to work. Then I discovered a leak in the bathroom ceiling. I arrived, unpacked and settled in to get some work done. Also, the hotel is not servicing your room with the excuse of covid still! In my opinion, this is ridiculous!… The bathroom is the size of a cruise ship! When you sit on the toilet your bum actually touches the shower glass.NO JOKE! I am only 4'11".my husband is 6''2" and had to sit sideways on the toilet and his knees touch the sink! The ART restaurant was good and our server Rick was great I had the burger and my husband had the grilled shrimp and crabcakes. I called down and asked for a different room to which they stated room 704 was available and closer to the river, but the windows in this room were the same size and provided a closer view, but still not what I would consider worth the extra money! The room was mostly clean, with the exception of a dirty kleenex that was left in the nightstand drawer from a prior guest. They gave us room 1020 and you could barely see the river. When booking the reservation I paid an additional $30 to upgrade our room to a river view. The hotel did give us a 20% off in any of their onsite dining facilities and two free drink coupons which was a nice gesture. We were informed that on top of our hotel charges we would be charged an additional $42 for parking per night! This should be disclosed when making a reservation. We checked into the hotel after a long drive from Maine.the front desk was very friendly upon check-in. Lopesan Costa Bavaro Resort Spa & Casino.Wyndham Grand Cancun All Inclusive Resort & Villas.Hotels near Medical Professional Institute.Hotels near Lincoln Technical Institute.Hotels near Massachusetts Institute of Technology.Hotels near MA General Dietetic Internship Boston, MA.Hotels near Le Cordon Bleu College of Culinary Arts in Boston.Hotels near Hult International Business School.Hotels near Cambridge Center Roof Garden.Hotels near Charles River Canoe & Kayak Cambridge at Kendall Square.Hotels near Cambridge Multicultural Arts Center. ![]() Hotels near Le Cordon Bleu - Bleu Ribbon Kitchen.InterContinental (IHG) Hotels in Cambridge. ![]()
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